Frequently Asked Questions (FAQs)
🔐 Privacy & Payment
Q: Is my personal information kept private? Is it safe to use my credit card?
A: Yes, your personal information is kept secure, and it is safe to use your credit card on our website.
Q: When is my credit card charged?
A: Your card is charged at the time the order is placed. We are unable to defer payment until the time of shipment.
🚚 Shipping & Delivery
Q: How much will shipping cost?
A: Shipping is calculated at checkout based on your cart contents. We aim to minimize shipping costs. Oversized items may incur additional charges, clearly noted on product pages.
Q: Is expedited shipping available?
A: Not at this time. Only standard shipping options are available.
Q: Can I ship my order to a different address?
A: Yes, you can enter a separate shipping address during checkout.
Q: Do you ship internationally?
A: Yes, we offer worldwide shipping. Charges are calculated during checkout. Customs/duties are the buyer's responsibility.
Q: When will I receive my order?
A: Orders are processed within 1 business day. Shipping times vary by item type. See the current lead times below.
📦 Current Lead Times (Time of Order to Shipment)
| Product Type | Lead Time |
|---|---|
| Apparel & Accessories | 2–4 Business Days |
| Floor Mats | 7–10 Business Days |
| Standard Parts & Accessories | Up to 3+ Weeks |
| Special/Custom/Made-to-Order Items | Up to 4–12 Weeks (varies) |
📦 Order Status & Tracking
Q: Why does my order say “Fulfilled” if it hasn’t shipped yet?
A: “Fulfilled” means our team has reviewed and passed your order to the appropriate fulfillment partner. You’ll receive a shipping confirmation email with tracking once it ships.
Q: How do I track my order?
A: You will receive an email with tracking information once your order ships. The Route app is optional and not required for tracking.
Q: Why hasn’t my order shipped yet?
A: Many items have listed lead times. If your item has a lead time (shown on the product page and acknowledged at checkout), it will ship once it’s ready.
Q: Why did I only receive part of my order?
A: Orders with multiple items may ship separately from different locations. You’ll receive tracking info for each shipment as it becomes available.
Q: Why was I charged before my order shipped?
A: Payment is taken at checkout to reserve your items and begin processing. We do not offer delayed payment options.
🔁 Returns & Exchanges
Q: How do I return an item?
A: Please visit our Return and Exchange Policy here:
https://www.corvettestoreonline.com/pages/returns-exchanges
🕒 Customer Support
Q: What are your customer service hours?
A: Monday to Friday: 9am–4pm ET
Emails, and voicemails sent after hours or on weekends will be addressed the next business day.
📧 Email: help@carolinaonlineretail.com
📞 Phone: (704) 574-9730 (voicemail only)
We’re driven by great customer service and happy to assist you!
🏪 Retail Store
Q: Do you have a physical retail store I can visit?
A: No, we operate exclusively online.