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    Q: Is my personal information kept private? Is it safe to use my credit card?

    A: Yes, your personal information is kept private and it is safe to use your credit card.

    Q: How much will shipping cost?

    A: Unfortunately, the cost of shipping is a real expense. Our goal is to minimize your shipping costs. Shipping is calculated at checkout based on the items in your cart and will be displayed prior to you placing an order. Please note that oversized items may be subject to additional charges, which will be noted on the product page.

    Q: Is expedited shipping available? 

    Unfortunately, we cannot offer anything other than standard shipping options at this time. 

    Q: Can I have an item shipped to an address other than my own?

    A: Yes, during the checkout process you will be given the option to send your order to another address.

    Q: Why does my order say "Fulfilled" if it hasn't been shipped? 

    A: Fulfillment of an order at means your order has been received and reviewed by a member of our team and sent off to the appropriate channel for fulfillment.  We will always send a Shipment Confirmation & Tracking email when your order has been shipped.  

    Q: How do I track my order?

    A: Once your order ships, you will receive a tracking notification via email.  You are not required to purchase, download or use the Route app to track your order - this is an optional feature of the Route Package Protection service.  

    Q: When is my credit card charged for an order?

    A: Your credit card will be charged at the time the order is placed.  We do not have the ability to charge your card at the time of shipment.  

    Q: Can someone outside of the United States place an order?

    A: Yes, we are happy to provide worldwide service for our customers. Your shipping charges will be calculated during the checkout process. Customs and duty fees are the responsibility of the buyer.

    Q: When will I receive my order?

    A: Orders are processed within one business day of placement. Standard domestic shipping generally ships within 7-10 business days for stock items. Please note that custom items do generally take longer for production and is noted on the product pages. Additionally, due to the ongoing logistics and supply chain challenges, some items do occasionally go on backorder due to unexpected delays relative to receiving and processing. Please note that if your order contains multiple items, they may deliver to you in separate packages as we ship from multiple locations around the country depending upon where the inventory is located.

    QWhat are your customer service hours?

    A: Our Customer Service Representative is available Monday through Friday from 9am ET to 4pm ET. For emails, messages and voicemails received during weekends or evenings, our goal is to respond and address them by the next business day. We are here to help and happy to assist you. You can email us at or leave a voicemail at (704) 574-9730 - we'll return your call as soon as possible. We are driven by great customer service!

    Q: Do you have a retail store I can visit?

    No, unfortunately at this time we are on online store exclusively.