Contact Us
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HAVE A QUESTION? WE'RE HAPPY TO HELP!
Please send a detailed message below with your name & order number and we'll get back to you as soon as possible!
You can also feel free to leave a message via our voicemail, our Specialist will return your call as soon as possible.
*Please note: We are not currently able to answer calls in real-time, instead please leave a voicemail and we will return your call as soon as possible.
Hours: 9:00 am - 4:00 pm ET | Monday-Friday (Closed Weekends)
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Email:Â help@carolinaonlineretail.comÂ
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Phone/Voicemail: 704-574-9730* - Please allow extra time for a response as we work to return all calls received 3/8-3/11. Your patience and understanding is greatly valued.Â
*Please address all Return/Exchange requests via email. Thank you!Â
Please allow up to 1 business day for our response.
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Thank you for your patience while we work to assist your request during this busy time! We look forward to serving you as our customer soon!
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Returns & Exchanges | Store Policies
Frequently Asked Questions (FAQs)